To guarantee you are buying authentic Helw products, purchase them from Helw's website.
Yes, the product will be identical, however there may be slight variances when it comes to the color. We have made every effort to display as accurately as possible the colors of our products that appear on the website.
We'd love for you to review a product! Reviews are a great way to help others know which product is right for them. To review a product you need to be logged in, so if you don't already have an account you'll need to set one up. This is quick and easy to do so it should only take you a few minutes.
Once logged in, just go to the product you'd like to review, and look for the "review product" button underneath the product.
Helw’s products are the only products that are made with the climate and lifestyle of Pakistan at the forefront of its development. The products are designed for YOU. Each and every single. The product has gone through rigorous testing from formula to the actual packaging.
Prices for our products are stated on our website next to the product name.
Please bear in mind that we may have different promotional activities at different times.
An order summary acknowledges the order you placed. You should receive this order summary within one hour of placing your order. If you do not get your order summary within one hour, check your junk/spam folder. If you still haven’t received it, regardless, your order has been placed with Helw, you should call our customer support number to notify us.
An order can not be canceled once it is confirmed from our customer support team. You may email our customer support@shophelw.com or contact us on WhatsApp +923158839041 specifying your order ID for order editing and order cancellation.
You may email our customer support@shophelw.com or contact us on WhatsApp on +923158839041 specifying your order ID for order editing.
We typically ship all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.
Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.
Helw does not offer a return on purchased items. An exchange occurs in the unlikely situation where a defective or an incorrect item is received by the customer. An exchange will be processed only if the item sent back to Helw is not damaged by the buyer and has not been used/opened.
Local order delivery takes 3-5 working days, depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.
Timely delivery is subject to availability of stock, courier load, weather conditions, political disturbances and other unforeseen situations. However, we try our best to provide all necessary support in case an order is delayed by any unforeseen circumstances.
There is no minimum order value required for placing an order. Shipping will be free on all orders above PKR 2500. Below PKR 2500, we will charge a nominal delivery amount of PKR 250.
We encourage our customers to place orders on our website. Our expert technical team ensures that our website functions efficiently at all times however in case there is a technical issue with the website, we would request our customers to bear with us and retry once the issue is resolved. In case the issue persists, please email us at support@shophelw.com or call us at +923158839041.
Helw is a Pakistani beauty and health care brand based in Pakistan.
